Awards, Accreditation & Memberships
At Middlesex Health, our first priority has been—and will always be—the care, safety and satisfaction of our patients. But we are still proud to have received national recognition from esteemed healthcare reporting organizations.
In addition, we hold accreditations and membership in organizations committed to the highest levels of leadership in the healthcare field.
From Magnet nursing to our recognition for providing equitable care, we’re proud of the work we are doing and the team members who continue to cultivate an environment of excellence here.
The Joint Commission
The Joint Commission is the most recognized accrediting agency for hospitals and health care organizations. Accreditation surveys are voluntary, but most hospitals do volunteer to participate. Medicare and Medicaid reimbursement are contingent upon The Joint Commission survey findings and accreditation by The Joint Commission is considered the “stamp of approval” for hospitals by health care consumers. Surveys are performed every three years and consist of evaluation of the hospital against hundreds of standards, including those relating to patient rights, assessment and care of patients, quality, leadership, management of information, medical staff, nursing and infection control.
The Joint Commission Gold Seal of Approval® for Joint Replacement
The Middlesex Health Center for Joint Replacement has earned The Joint Commission Gold Seal of Approval® for hip and knee replacements. To achieve this certification, the Center underwent a rigorous on-site review. A Joint Commission expert evaluated The Center for Joint Replacement for compliance with standard sof care, specific to the needs of patients and families, including infection prevention and control, leadership and medication management for hip and knee replacements. The certification recognizes Middlesex Hospital's continuous compliance with The Joint Commission's state-of-the-art standards.
On June 1, 2001, Middlesex Health (then Middlesex Hospital) became Connecticut’s first and only Magnet hospital, a prestigious mark of nursing excellence awarded by the American Nurses Credentialing Center (ANCC), an arm of the American Nurses Association. Middlesex Health has retained its Magnet designation since 2001, recently receiving a nearly unprecedented fifth consecutive Magnet status award.
Magnet hospitals must meet stringent quantitative and qualitative standards that define the highest quality nursing services and patient care. The evaluation process encompasses nurse-management style, nursing autonomy, quality of leadership, organizational structure, care practices and career development — all the things that go into attracting, keeping and motivating the best nursing and other health care professionals.
There is evidence that indicates that patient outcomes are better at Magnet hospitals. Magnet status is important because it is the most stringent quality indicator available for nurses, who provide 95 percent of the care a patient receives while hospitalized.
The Magnet Designation applies to the following locations within Middlesex Health System:
- Middlesex Hospital
- Middlesex Health Cancer Center
- Bardenheier Medical Training Center
- Middlesex Health Homecare
- Marlborough Medical Center
- Outpatient Services
- Outpatient Surgery Center
- Shoreline Medical Center
- Middlesex Health Wound and Ostomy Center
The following areas are NOT included:
- Urgent Care
- Family Medicine Group
- Middlesex Hospital Primary Care
- One MacDonough Place
- Outpatient Laboratory Services
- Physical Rehabilitation
State Department of Public Health Licensure
The State Department of Public Health inspects all hospitals at least every three years, utilizing the Public Health Codes as criteria for their review. Middlesex Health maintains uninterrupted state licensure.
American College of Surgeons
The Middlesex Health Cancer Center is approved by the Commission on Cancer of the American College of Surgeons (ACS). The ACS Commission's approval program sets standards for cancer programs and reviews the programs to make sure they conform to those standards.
Receiving care at a Commission on Cancer approved cancer program ensures that a patient will have access to:
- Quality care, close to home.
- Comprehensive care, offering a range of state-of-the-art services and equipment.
- A multispecialty team approach to coordinate the best treatment options available to cancer patients.
- Information about cancer clinical trials, education and support.
- Lifelong patient follow-up through a cancer registry that collects data on type and stage of cancers and treatment results.
- Ongoing monitoring and improvement of care.
Approval by the Commission on Cancer is given only to those facilities that have voluntarily committed to provide the best in diagnosis and treatment of cancer and to undergo a rigorous evaluation process and a review of its performance. In order to maintain approval, facilities with approved cancer programs must undergo an on-site review every three years.
The Pregnancy & Birth Center at Middlesex Health has been designated as a “Baby-Friendly” by Baby-Friendly USA since 2005. The Baby-Friendly Hospital initiative recognizes hospitals that provide an optimal level of care and information for breastfeeding moms.
Middlesex Hospital’s Pregnancy & Birth Center is staffed by lactation consultants and nurses who are specially trained to help new mothers work through any difficulties they may encounter with breastfeeding.
Baby-Friendly USA is the authority for the implementation of the Baby-Friendly Hospital Initiative (BFHI), a global program sponsored by the World Health Organization and the United Nation’s Children’s Fund. The initiative encourages and recognizes hospitals and birthing centers that offer an optimal level of care for breastfeeding mothers and their babies. The prestigious international award recognizes birth facilities that offer breastfeeding mothers the information, confidence and skills needed to successfully initiate and continue breastfeeding their babies.
Baby-Friendly status is awarded following a rigorous on-site survey, and teh Pregnancy + Birth Center must continue to demonstrate quality processes established by Baby-Friendly USA.
Healthcare Equity Index LGBTQ Leadership Award
Middlesex Health is designated as a Leader in LGBTQ Healthcare Equity by the HUman Rights Campaign Foundation, the educational arm of the nation's largest LGBTQ civil rights organization. The Healthcare Equality Index (HEI) is the benchmarking tool is used to determine recipients of this designation. It evaluates each health care facility's policies and practices related to the equity and inclusion of their LGBTQ patients, visitors, and employees.
College of American Pathologists (CAP)
CAP is a private, not-for-profit accrediting organization that has been approved by the Centers for Medicare and Medicaid Services (CMS) and its requirements deemed as equivalent to or more stringent than CMS’s regulatory requirements. The goal of the CAP Laboratory Accreditation Program is to improve the quality of clinical laboratory services through voluntary participation, professional peer review, education and compliance with established performance standards. Upon successful completion of the inspection process, the laboratory is awarded CAP accreditation, and becomes part of an exclusive group of more than 6,000 laboratories worldwide that have met the highest standards of excellence.
Nuclear Regulatory Commission (NRC)
Middlesex Health holds a license from the NRC for the radioactive materials it uses in certain imaging and radiation oncology procedures. The Hospital’s linear accelerator is registered with the State of Connecticut and its mammography center is certified by the U.S. Department of Health & Human Services Public Health Service of the Food and Drug Administration (FDA).
Accreditation Council for Graduate Medical Education (ACGME)
The Middlesex Health Family Practice Residency is accredited by the ACGME. The ACGME is a private, non-profit organization that accredits more than 7,800 residency programs in 119 specialties and subspecialties affecting nearly 100,000 residents. Its mission is to improve the quality of patient care through improving and maintaining the quality of graduate medical education for physicians training in the United States. Accreditation is voluntary, however, programs must be ACGME-accredited in order to receive graduate medical education funds from the federal Center for Medicare and Medicaid Services. Residents must graduate from ACGME-accredited programs to be eligible to take their board certification examinations. In addition, Connecticut requires two years of study in an ACGME-accredited residency program for physician licensure.
National Committee for Quality Assurance (NCQA)
Middlesex Health's Center for Chronic Care Management is fully accredited for its disease management programs from the National Committee for Quality Assurance (NCQA). These programs include care management for diabetes, chronic heart failure, asthma and smoking cessation.
The accreditation program involves a comprehensive review of the full range of disease management functions to assess the quality of the programs. Earning the voluntary NCQA disease management accreditation is an indication that an organization is dedicated to giving patients and practitioners the support systems, education and other help necessary to ensure good outcomes and good care.
American College of Radiology (ACR) Accreditation
The ACR gold seal of accreditation represents the highest level of image quality and patient safety. It is awarded only to facilities meeting ACR Practice Guidelines and Technical Standards after a peer-review evaluation by board-certified physicians and medical physicists who are experts in the field. Middlesex Health received ACR accreditation for its breast imaging services, including mammography, stereotactic breast biopsy, and breast ultrasound (including ultrasound-guided breast biopsy) and for its CT service in 2011.
American College of Radiology (ACR) Breast Imaging Center of Excellence
All of the Middlesex Health Diagnostic Imaging locations have been designated Breast Imaging Centers of Excellence by the American College of Radiology (ACR). By awarding the facility the status of a Breast Imaging Center of Excellence, the ACR recognizes that the breast imaging center has earned accreditation in mammography, stereotactic breast biopsy and breast ultrasound (including ultrasound-guided breast biopsy).
American College of Surgeons (ACoS) National Accreditation Program for Breast Centers (NAPBC)
Middlesex Health is accredited by the American College of Surgeons National Accreditation Program for Breast Centers as a Comprehensive Breast Center. At the time of its first accreditation in 2009, it was only the third such center in the State of Connecticut.
Immunization Action Coalition “Honor Roll for Safety”
Middlesex Health was named to this honor roll in 2011. The Coalition recognizes stellar examples of influenza vaccination mandates in healthcare settings. In 2011, Middlesex Health (then Middlesex Hospital) established a mandatory influenza vaccination program for its employees, physicians and volunteers.
Press Ganey Summit Award
Both the Emergency Departments at the Middlesex Health Shoreline Medical Center and the Middlesex Health Marlborough Medical Center have been recipients of this award for customer satisfaction multiple times. In fact, in 2015, the Middlesex Health Marlborough Medical Center received the Press Ganey Summit Award (now called the Guardian of Excellence Award) for an impressive tenth year in a row. The Summit Award recognizes top-performing facilities that have sustained the highest level (at least at the 95th percentile) of customer satisfaction for three or more consecutive years.
HealthGrades® Safest Hospitals in America
In its seventh annual study of quality and clinical excellence, HealthGrades, a leading health care ratings organization, identified 270 hospitals out of 5,000 nationwide that collectively had a 28 percent lower mortality rate and 8 percent lower complication rate than the national average. The full list reflects the top five percent of hospitals nationwide.
Middlesex Health was one of only seven Connecticut hospitals on the HealthGrades list. According to the study’s coauthors, if all facilities performed at the level of the hospitals on the list, 152,600 lives might have been saved and 11,700 hospital complications prevented between 2005 and 2007.
For this study, HealthGrades used administrative coding from more than 41 million Medicare patient records, evaluating 26 common inpatient procedures and diagnoses and determining outcomes in each case. The results were controlled for increased risk among populations based on age, gender, and sicker patients.
According to a Forbes.com article about the HealthGrades study, improved safety rates clearly benefit patients, but they may also benefit the bottom line. Though the company did not make a link between lower complication and mortality rates and lower premiums for medical malpractice insurance, improved safety rates may persuade underwriters to view the hospital as low-risk. They may also decrease the number of medical malpractice claims, which cost insurers $7.1 billion in 2007, according to the National Association of Insurance Commissioners.
Primary Stroke Center
Middlesex Health is certified as a Primary Stroke Center (PSC) by The Joint Commission. This designation recognizes centers that make exceptional efforts to foster better outcomes for stroke care. Achievement of the certification signifies that the services provided have the critical elements to achieve long-term success in improving outcomes for stroke and that the center demonstrates the necessary infrastructure, staffing and services to stabilize and treat most acute stroke patients.
The Joint Commission Top Performer on Key Quality Measures®
Middlesex Health was recognized as a 2014 Top Performer on Key Quality Measures® by The Joint Commission, the leading accreditor of health care organizations in the United States.
The Top Performer program recognizes hospitals for improving performance on evidence-based interventions that increase the chances of healthy outcomes for patients with certain conditions.
Middlesex was recognized as part of The Joint Commission’s 2015 annual report “America’s Hospitals: Improving Quality and Safety,” for attaining and sustaining excellence in accountability measure performance for heart attack, heart failure, pneumonia, surgical care, venous thromboembolism and perinatal care. Only 31.5 percent of more than 3,300 eligible hospitals in the United States achieved the 2014 Top Performer distinction.
ONCC Employer Recognition Award
In 2016, the Middlesex Health Cancer Center was the recipient of The Oncology Nursing Certification Corporation (ONCC) Employer Recognition Award. The Award is presented annually to an institution for providing sustained support of oncology nursing certification. To learn more about the ONCC, go to www.oncc.org.
Thomson Reuters 100 Top Hospitals® Benchmarks for Success Study
Middlesex Health has long distinguished itself as one of the finest hospitals in the United States. Most notably, Middlesex was been designated four times as one of the Thomson Reuters 100 Top Hospitals®, most recently as part of the 2011 Thomson Reuters study.
This prestigious national award evaluates hospital performance in nine different areas: mortality, medical complications, patient safety, average length of stay, expenses, profitability, cash-to-debt ratio, patient satisfaction, and adherence to clinical standards of care.
Unlike many other awards and designations, the 100 Top Hospitals® designation is based on an objective, statistical comparison of hospital-wide performance, using publicly available data from more than 3,000 hospitals across the country.
HealthGrades America’s Best 100 Hospitals
Middlesex Health was named one of HealthGrades first-ever America’s best 100 hospitals in 2012 and again in 2013. According to HealthGrades, the hospitals on the list demonstrated superior and sustained clinical quality, ranking them in the top two percent of all hospitals in the nation in 2013. From 2009 through 2011, if all hospitals performed at the level of the hospitals making HealthGrades’ best list, 165,636 deaths may have been prevented, according to HealthGrades.
HealthGrades® Outstanding Patient Experience Award(TM)
Middlesex Health received the HealthGrades® Outstanding Patient Experience Award(TM) for 2014 and 2016. Middlesex was the only hospital in Connecticut to receive the award in 2014, and one of only two in 2016. The award recognizes hospitals for patient satisfaction based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results for hospitals throughout the United States.
American Academy of Family Physicians Foundation Pfizer Immunization Award
The Middlesex Health Family Medicine Residency Program was honored with this award in 2011 for the most improved childhood immunization rates among the national’s 460 family medicine residency programs. These awards recognize family medicine residency programs that have achieved increased immunization rates in their communities through creative solutions.
American Heart Association/American Stroke Association Silver and Gold “Get With the GuidelinesSM Achievement Awards
Middlesex Health has received both the Silver and Gold Plus achievement awards for using evidence-based guidelines to provide the best possible stroke care to patients.
In 2012, Middlesex Health received the American Heart Association/American Stroke Association’s Get With The Guidelines®-Stroke Gold Plus Quality Achievement Award. The award recognizes Middlesex Health's commitment and success in implementing excellent care for stroke patients, according to evidence-based guidelines.
Also in 2012, Middlesex Health received the Get With The Guidelines®–Heart Failure Gold Quality Achievement Award from the American Heart Association. The recognition signifies that Middlesex Health has reached an aggressive goal of treating heart failure patients with 85 percent compliance for at least 24 months to core standard levels of care as outlined by the American Heart Association/American College of Cardiology secondary prevention guidelines for heart failure patients.
Consumer Reports Hospital Safety Rankings
In the annual hospital safety rankings by Consumer Reports magazine, Middlesex Health took the top spot in Connecticut in both 2012 and 2013.
The report is based on a composite score arrived at by calculating a hospital’s performance in five key safety measures: readmissions after discharge, complications, clear communications in such areas as drugs and discharge planning, overuse of CT scans and infections.
Becker’s 100 Great Community Hospitals
In 2012 and 2013, Middlesex Health was named to Becker’s Hospital Review’s “100 Great Community Hospitals” list, which recognizes high-performing hospitals with fewer than 550 beds. To compile the list, Becker’s Hospital Review editorial team analyzed information, recognition and rankings from a variety of industry sources, including iVantage Health Analytics, Thomson Reuters, HealthGrades and the American Nurses Credentialing Center.
“Most Wired” Hospitals in the United States
Middlesex Health (then Middlesex Hospital) was recognized as one of the nation’s Most Wired, according to the results of the Most Wired Survey by Hospitals & Health Networks magazine in 2012, 2013, 2014 and 2015.
Most Wired hospitals have more automated processes to communicate patient care plans among all caregivers, creating a safer, more effective patient experience. They also share more personal health information with the patient, thus engaging the patient in the care process, which studies have shown create better outcomes.
CIO 100 Award
Middlesex Health (then Middlesex Hospital) was chosen by International Data Group’s CIOmagazine as a recipient of the 2014 CIO 100 Award. The 27th annual award program recognizes organizations around the world that exemplify the highest level of operational and strategic excellence in information technology (IT).