Middlesex Patient Portal FAQs

About

The Patient Portal is a free online service that gives you 24/7 access to your health information. It is a secure and convenient way to:

  • view information about your Middlesex Hospital visits
  • view medications prescribed during your visit
  • view allergies identified during your visit
  • view immunizations given during your visit
  • view lab and diagnostic procedure results
  • share your hospital information with your physicians
  • be more informed and prepared for planned follow-up care

Using the Patient Portal can help you be more actively involved in your health care. It can help you communicate with your physicians and make more informed decisions about your care.

You are eligible if you are a patient of Middlesex Hospital with an inpatient stay on or after July 1, 2014.

No! The Patient Portal is a free service we offer to our patients.

Setup and Access

All you need is access to a computer, tablet, laptop, or Smartphone, an internet connection, and an email account.

No downloading or installing necessary! You can access your Patient Portal from any computer, tablet, laptop, or Smartphone with an internet connection.

Your Patient Portal is compatible with most web browsers.

You can access the Patient Portal on any device that has internet access such as computers, tablets, laptops, and Smartphones.

You will need a valid email address. You will be asked to select a security question when you activate your account. We will use your answer to this security question to help verify your identity in the event that you forget your password.

During your hospital admission process, you will be asked to provide a valid email address so that we can send you an email invite to access the Patient Portal. This email invite will be sent after your discharge from Middlesex Hospital. Click on the link that was provided to you in your email to complete the registration of the Patient Portal account.

Anytime! Your Patient Portal is available 24 hours a day, 7 days a week.

Information about your visit is available on your Patient Portal within 36 hours of your discharge from the hospital.

Please contact Middlesex Health Information services at (860) 358-6222.

Yes. You receive your initial email inviting you to set up your Patient Portal, and you will be sent an email with any new inpatient hospital admission. A new summary of care document will post to your Portal within 36 hours of your discharge.

Privacy and Security 

The Patient Portal uses a secure, encrypted connection that meets the highest industry standards. Your personal and medical information in your Patient Portal is confidential.

Only you or those you authorize will be able to view the information in your Patient Portal.

We will not share, sell, or lease your information.

Patients receive a copy of our complete privacy policy with their admission packet. Middlesex Hospital is fully compliant with state and federal privacy laws.

No. Some of the more commonly requested results for services provided at Middlesex Health beginning July 1, 2014 are available through your Patient Portal account.

The information includes certain lab results, radiology test results, medication list, immunizations, allergies, vital signs and more.

Sharing Your Health Information with Your Physicians

Please contact your physician for questions regarding your results and all other health related questions.

Please do not email your records to your provider. Email is not a secure means of transferring your health information.

If you have questions about your medical records, please contact Health Information Services at (860) 358-6222.

Troubleshooting

If you have trouble logging in or accessing your Patient Portal, please call our Patient Portal Assistance Line at (860) 358-6080 or email myMiddlesex@midhosp.org

Click on the "Cannot access your account?", next Select "Forgot Password" or "Forgot Username" button. At the prompt, provide the requested information. You will then receive an email in a few minutes to help reset your password. 

Please contact us for assistance by calling our Patient Portal Assistance Line at 860-358-6080 or email us at myMiddlesex@middlesex.org