Virtual Visits

• Center for Behavioral Health
• Center for Medical & Surgical Weight Loss
• Family Medicine
• MultiSpecialty Group
• Endocrinology
• Infectious Disease
• Neurology
• Pulmonary Medicine
• Rheumatology
• Sleep Medicine
• Primary Care
• Physical Rehabilitation
• Surgical Specialties

Middlesex Health has two technologies for virtual visits: MyChart, our patient portal system, and Zoom, an easy-to-use videoconferencing software. Your provider will let you know which option will work best for your visit.

My visit is in MyChart...

• Virtual Visit Instructions

My visit is on Zoom...

• Download Zoom Instructions

Don't have a MyChart account? If you do not yet have a MyChart account at Middlesex Health, visit our MyChart page to get started. You can also download this step-by-step guide for setting up a MyChart account.

You can schedule a Virtual Visit just like an in-person visit. Please call your provider’s office to set up an appointment.

A Virtual Visit, also called a telehealth or telemedicine visit, is very similar to an in-person visit with your provider. The difference is that you will be videoconferencing with your provider on your laptop, tablet or smartphone.

Virtual Visits will have the same look and feel as an in-person visit. After you join your appointment, you will:

• Be greeted by staff and checked in by one of our Medical Assistants
• Speak with your provider, who will be in an exam room
• Have the option to schedule a follow-up visit, if needed

Because you are not at the office, we cannot take the usual pre-appointment measurements, such as weight and blood pressure. We encourage you to check these at home and share that information during check-in, when you will also be asked for your name, date of birth, current medications, and allergies.

A number of our programs are offering Virtual Visits. To schedule an appointment or confirm that your provider can meet your needs using telehealth, please contact their office directly.

Programs & Offices
At this time, the following programs and offices are offering telehealth visits:

• Middlesex Health Center for Behavioral Health
• Middlesex Health Center for Medical & Surgical Weight Loss
• Middlesex Health Family Medicine
• Middlesex Health MultiSpecialty Group
• Middlesex Health Physical Rehabilitation
• Middlesex Health Primary Care
• Middlesex Health Surgical Alliance

Types of Visits Available
You can schedule many different types of appointments as Virtual Visits, including:

• new patient visit
• acute appointment or sick visit
• follow-up appointment
• emergency department follow-up appointment
• care management or hospital follow-up appointment
• Medicare Wellness Visit
• certain types of physical, occupational and speech-language pathology appointments. Please call 860-358-2700 to see if your appointment is eligible.

In most cases, yes!

• If you have scheduled an appointment in advance, you will be able to see your regular provider.
• If you have scheduled a sick visit or acute appointment, you may see the next available provider. This is the same process we use for in-person sick visits.

You can schedule a Virtual Visit just like an in-person visit. Please call your provider’s office to set up an appointment.

Due to the COVID-19 emergency, most insurance providers are covering Virtual Visits at this time.

We encourage you to contact your insurance provider to make sure that your plan covers these appointments, which may also be called telehealth or telemedicine visits. 

You can participate in a Virtual Visit from any Internet-enabled device that has a microphone and camera. This includes desktop and laptop computers, tablets, and Android or iOS smartphones.

No matter which device you use, you can take a few simple steps to make sure it is properly set up for your appointment.

• If your visit is through MyChart,you will need a MyChart patient portal account.
• Set Up an Account
• Step-by-Step Virtual Visit Instructions
• If your visit is on the Zoom platform, click here to download instructions for setting up Zoom on your device and joining your appointment.

Unless your provider reaches out to you directly or asks you to update any information in your MyChart patient portal, you do not need to complete any special telehealth paperwork before your visit. However, we do ask that you review our Telehealth Consent Form. You do not need to sign and return this document; we will complete that process during your visit.