COVID-19 Information

Middlesex Health is here for you during the coronavirus pandemic.

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Virtual Visits

Videoconference with your provider.

Videoconference with your health care providers from the safety & comfort of your own home.

As we work together to navigate the coronavirus emergency, Middlesex Health is now offering Virtual Visits—also called telehealth or telemedicine visits—with providers. This will allow you to have certain types of appointments by videoconference on your phone, tablet, or computer.

Getting Started with Virtual Visits

Middlesex Health has two technologies for virtual visits: Zoom, an easy-to-use videoconferencing software, and MyChart, our patient portal system. Most visits take place using Zoom, but your provider will let you know which option will work best for your visit.

My visit is on Zoom...
My visit is in MyChart...

Don't have a MyChart account? If you do not yet have a MyChart account at Middlesex Health, visit our MyChart page to get started. You can also download this step-by-step guide for setting up a MyChart account.

Frequently Asked Questions

A Virtual Visit, also called a telehealth or telemedicine visit, is very similar to an in-person visit with your provider. The difference is that you will be videoconferencing with your provider on your laptop, tablet or smartphone.

Virtual Visits will have the same look and feel as an in-person visit. After you join your appointment, you will:

  • Be greeted by staff and checked in by one of our Medical Assistants
  • Speak with your provider, who will be in an exam room
  • Have the option to schedule a follow-up visit, if needed

Because you are not at the office, we cannot take the usual pre-appointment measurements, such as weight and blood pressure. We encourage you to check these at home and share that information during check-in, when you will also be asked for your name, date of birth, current medications, and allergies.

A number of our programs are offering Virtual Visits. To schedule an appointment or confirm that your provider can meet your needs using telehealth, please contact their office directly.

Programs & Offices
At this time, the following programs and offices are offering telehealth visits:

Types of Visits Available
You can schedule many different types of appointments as Virtual Visits, including:

  • new patient visit
  • acute appointment or sick visit
  • follow-up appointment
  • emergency department follow-up appointment
  • care management or hospital follow-up appointment
  • Medicare Wellness Visit
  • certain types of physical, occupational and speech-language pathology appointments. Please call 860-358-2700 to see if your appointment is eligible.

In most cases, yes!

  • If you have scheduled an appointment in advance, you will be able to see your regular provider.
  • If you have scheduled a sick visit or acute appointment, you may see the next available provider. This is the same process we use for in-person sick visits.

You can schedule a Virtual Visit just like an in-person visit. Please call your provider’s office to set up an appointment.

Due to the COVID-19 emergency, most insurance providers are covering Virtual Visits in April, May and June.

We encourage you to contact your insurance provider to make sure that your plan covers these appointments, which may also be called telehealth or telemedicine visits. 

You can participate in a Virtual Visit from any Internet-enabled device that has a microphone and camera. This includes desktop and laptop computers, tablets, and Android or iOS smartphones. 

We are using the Zoom platform for our Virtual Visits. Click here to download instructions for setting up Zoom on your device and joining your appointment.

Unless your provider reaches out to you directly or asks you to update any information in your MyChart patient portal, you do not need to complete any special telehealth paperwork before your visit. However, we do ask that you review our Telehealth Consent Form. You do not need to sign and return this document; we will complete that process during your visit.

Mayo Clinic Care Network

Virtual visits are yet another example of Middlesex Health's commitment to improving the delivery of health care for everyone. That commitment is also one of the reasons we were chosen to be a member of the Mayo Clinic Care Network.

COVID-19 Information

Middlesex Health is here for you during the coronavirus pandemic.

Learn More