Focused on Keeping You Safe

We are going above and beyond with safer, smarter care for you and your family.

We know that you may feel anxious about visiting a health care facility during this challenging time. But it is important that you get the care you need, when you need it.

Every Middlesex Health location is taking steps beyond even our normal, extremely high standards for safety and cleanliness. We want you to feel confident that when you come to Middlesex Health, we have done everything possible to protect you and your family.

Staff at Middlesex Health are committed to your safety.


Safer + Smarter Facilities

  • Cleaning Procedures: We have always prided ourselves on the cleanliness of our facilities. Now we are taking extra steps. We are cleaning all surfaces and equipment more often with disinfectants approved to kill the coronavirus.
  • Separate Scheduling: Our primary care offices have set aside one part of the day to see patients who are ill and one part of the day to see patients for wellness visits or other concerns. We perform extra cleaning between these appointment windows.
  • Symptom Screening: When you arrive at a Middlesex Health facility, you will be asked if you have certain symptoms, such as a cough, difficulty breathing, chills or muscle aches. You may also have your temperature taken. Any patient being admitted to Middlesex Hospital will be tested for COVID-19, as well.
  • Waiting Rooms: We have rearranged our waiting rooms to encourage social distancing while you wait to see your provider.
  • Monitoring Staff: We are now taking the temperature of all staff members at the beginning of their shift. Additionally, staff with any symptoms - respiratory or otherwise - are not allowed to work until they have been cleared by our Employee Health team.
  • Masks: All Middlesex Health staff members are required to wear a surgical mask at all times. Additionally, we ask that all patients wear a surgical mask or cloth face covering when coming to a Middlesex Health facility. If you do not have a mask, one will be provided for you. // LEARN MORE
  • Virtual Visits: Many of our providers are now offering virtual visits, so you can get the care you need from the safety and comfort of home. // LEARN MORE & SCHEDULE AN APPOINTMENT
  • Visitor Policy: Our current visitor policy is designed to keep our patients, staff and community as safe as possible. We appreciate your understanding during this challenging time. // SEE FULL POLICY

Safer + Smarter Emergency and Urgent Care

We want you to know that it is safe to come to a Middlesex Health Emergency Department location or Urgent Care Center. If you are in need of immediate medical assistance, please call 911 or go to your nearest emergency or urgent care location.

Middlesex Health is taking extra steps to ensure that our emergency departments in Middletown, Westbrook and Marlborough are safe for all patients.

  • We have set up separate waiting areas for patients with and without symptoms of COVID-19.
  • Whenever possible, patients at all Middlesex Health facilities are required to wear face masks. // LEARN MORE

Middlesex Health is taking extra steps to ensure that our urgent care offices are safe for all patients. 

  • Our waiting rooms have been rearranged to encourage social distancing.
  • Whenever possible, patients at all Middlesex Health facilities are required to wear face masks. // LEARN MORE

All Urgent Care Information

Safer + Smarter Surgery and Hospital Care

Middlesex Health has resumed performing elective surgeries. We believe it is safe to take this step, and we are following all guidelines from the Centers for Disease Control & Prevention, the Connecticut Department of Public Health, the Centers for Medicare & Medicaid Services and our own infectious disease specialists. 

We have resumed all elective outpatient surgeries, as well as most other services that were postponed due to the COVID-19 pandemic. This includes:

  • weight loss (bariatric) surgery
  • plastic surgery
  • screening colonoscopy
  • screening mammograms (at outpatient sites)
  • low-dose CT scans for lung cancer screening

In order to keep our patients, staff and community as safe as possible, there are several guidelines and requirements in place for our patients having surgery, as well as their caregivers and loved ones. Please see below for additional information about pre-procedure COVID-19 testing, and you can click here to see our current visitor policy.

If you are scheduled for a surgical procedure, your provider will let you know the exact location of your surgery.

Surgeries are now being scheduled at the Outpatient Surgery Center at the Middlesex Health Outpatient Center on Saybrook Road in Middletown. Urgent and emergency surgeries took place at Middlesex Hospital without interruption, and we are continuing to perform procedures there, as needed.

All patients scheduled for surgery at a Middlesex Health facility will be tested for COVID-19.

Information for Patients
  • One of our patient navigators will contact you to schedule your COVID-19 test, which will take place approximately five days before your procedure.
  • The test will take place at the Lab at Middlesex Hospital, 28 Crescent St., Middletown, CT 06457.
  • Between your test and your surgery, you will be asked to limit potential exposure to the coronavirus. This includes quarantining as much as possible, so that your exposure to others may only be at home or at work.

  • If you test positive for COVID-19 and your surgery is purely elective, your health care provider will contact you directly. Your procedure will be postponed for two weeks or until your surgeon believes it is safe for you to have surgery.
  • If your surgery is urgent or an emergency, it can still take place. Our staff will take extra precautions to protect you, our other patients and our providers.

General Visitor Policy: At this time, all Middlesex Health locations are closed to visitors. This policy applies to Middlesex Hospital, the Outpatient Surgical Center in Middletown, the Emergency Departments in Middletown, Marlborough and Westbrook, and all outpatient offices.

EXCEPTIONS: There are several exceptions to the visitor/support person policy for compassionate visits, labor and delivery, and patients with disabilities. Please see the full visitor policy for details. If you have special circumstances, please contact your provider directly. Middlesex Health will act on a case-by-case basis.

Thank You! We understand how difficult this is for families and friends who have a loved one receiving care. We appreciate your support and patience as we work together to navigate the COVID-19 pandemic.

See Full Visitor Policy

Whether you are coming to Middlesex Health for an outpatient procedure or you are staying overnight in the hospital, we are taking extra steps to ensure your safety and comfort.

  • Cleaning Procedures: We have always prided ourselves on the cleanliness of our hospital and surgical centers. Now we are taking extra steps. We are cleaning all surfaces more often with disinfectants approved to kill the coronavirus. We have also increased the amount of time between surgical procedures to allow our Environmental Services team to perform extra cleaning.
  • COVID-19 Testing: All patients who are admitted to Middlesex Hospital—including moms in labor and behavioral health patients—will be tested for COVID-19.
  • Separate Hospital Units: We also have separate units in the hospital for patients who have or are suspected to have COVID-19.
Getting the Care You Need

It is important to keep up with your routine medical care, such as primary care and cancer screening, during COVID-19. You may feel anxious because of the pandemic, but it can also be unsafe to delay talking to your health care provider about your chronic conditions or any new concerns you may have. 

If you are still worried about coming to a health care facility, you can also ask if your provider offers virtual visits, or telehealth.

Hear from Our Experts on the Importance of Keeping up with Care