Focused on Keeping You Safe
We are going above and beyond with safer, smarter care for you and your family.
It is important that you get the care you need, when you need it. Your health and safety is our top priority, and we want you to know that we are doing everything possible to protect you and your family when you come to Middlesex Health.
As we continue to move through this pandemic, please know that we regularly monitor COVID-19 numbers in Middlesex County and throughout Connecticut, and we may opt to loosen or tighten our policies at any time based on available statistics.
Safer + Smarter Facilities
- Vaccine Verification: All Middlesex Health patients will be asked if they've been vaccinated for COVID-19. If you've been vaccinated, but not by Middlesex Health, you will be asked for proof of vaccination. Proof of vaccination includes a vaccination card from the Centers for Disease Control and Prevention, or a certificate from the Vaccine Administration Management System (VAMS).
- Pre-Procedure Testing: You must get tested for COVID-19 prior to undergoing any surgical procedure at Middlesex Health regardless of whether you have symptoms of COVID-19 and regardless of your vaccination status. One of our patient navigators will contact you to schedule your COVID-19 test, which will take place approximately two to three days before your procedure.
- Cleaning Procedures: We have always prided ourselves on the cleanliness of our facilities. Now we are taking extra steps. We are cleaning all surfaces and equipment more often with disinfectants approved to kill the coronavirus.
- Symptom Screening: When you arrive at a Middlesex Health facility, you will be asked if you have certain symptoms, such as a cough, difficulty breathing, chills or muscle aches. You may also have your temperature taken.
- Waiting Rooms: We have rearranged our waiting rooms to encourage social distancing while you wait to see your provider.
- Vaccinated staff: Middlesex Health requires all health system employees to be fully vaccinated against COVID-19 unless they are granted an exemption or deferral. Staff with any symptoms - respiratory or otherwise - are not allowed to work until our Employee Health team has cleared them.
- Masks: Per order of the Connecticut Department of Public Health (DPH), face masks are still required in health care settings. You must wear an approved mask while at a Middlesex Health facility regardless of whether you've been vaccinated. Approved masks include surgical masks or KN95 masks. Cloth face coverings and masks with exhalation valves are not allowed. Cloth masks, however, may be worn over a surgical mask if you are interested in wearing a double mask. If you arrive at a Middlesex Health facility without an approved mask, one will be provided to you at no cost.
- Virtual Visits: Many of our providers are offering virtual visits, so you can get the care you need from the safety and comfort of home. // LEARN MORE & SCHEDULE AN APPOINTMENT
- Visitor Policy: Our current visitor policy is designed to keep our patients, staff and community as safe as possible. We appreciate your understanding during this challenging time. // SEE FULL POLICY
Safer + Smarter Emergency and Urgent Care
It is safe to come to a Middlesex Health Emergency Department or Urgent Care Center. Our waiting rooms have been rearranged for patients with and without symptoms of COVID-19. If you need immediate medical assistance, please call 911 or go to your nearest emergency or urgent care location.
Safer + Smarter Surgery and Hospital Care
When performing elective surgeries Middlesex Health is following all guidelines from the Centers for Disease Control & Prevention, the Connecticut Department of Public Health, the Centers for Medicare & Medicaid Services and our own infectious disease specialists.
You must get tested for COVID-19 prior to undergoing any surgical procedure at Middlesex Health regardless of whether you have symptoms of COVID-19 and regardless of your vaccination status. One of our patient navigators will contact you to schedule your COVID-19 test, which will take place approximately two to three days before your procedure.
If you test positive for COVID-19 and your surgery is purely elective, your health care provider will contact you directly. Your procedure will be postponed for two weeks or until your surgeon believes it is safe for you to have surgery.
If your surgery is urgent or an emergency, it can still take place. Our staff will take extra precautions to protect you, our other patients and our providers.
Whether you are coming to Middlesex Health for an outpatient procedure or you are staying overnight in the hospital, we are taking extra steps to ensure your safety and comfort.
- Cleaning Procedures: We have always prided ourselves on the cleanliness of our hospital and surgical centers. Now we are taking extra steps. We are cleaning all surfaces more often with disinfectants approved to kill the coronavirus.
- Separate Hospital Units: We have separate units in the hospital for patients who have or are suspected to have COVID-19.
It is important to keep up with your routine medical care, such as primary care and cancer screening, during COVID-19. You may feel anxious because of the pandemic, but it can also be unsafe to delay talking to your health care provider about your chronic conditions or any new concerns you may have.
If you are still worried about coming to a health care facility, you can also ask if your provider offers virtual visits, or telehealth.