Focused on Keeping You Safe

We are going above and beyond with safer, smarter care for you and your family.

We know that you may feel anxious about visiting a health care facility during this challenging time. But it is important that you get the care you need, when you need it.

Every Middlesex Health location is taking steps beyond even our normal, extremely high standards for safety and cleanliness. We want you to feel confident that when you come to Middlesex Health, we have done everything possible to protect you and your family.

Staff at Middlesex Health are committed to your safety.

 

Safer + Smarter Facilities

  • Cleaning Procedures: We have always prided ourselves on the cleanliness of our facilities. Now we are taking extra steps. We are cleaning all surfaces and equipment more often with disinfectants approved to kill the coronavirus.
  • Separate Scheduling: Our primary care offices have set aside one part of the day to see patients who are ill and one part of the day to see patients for wellness visits or other concerns. We perform extra cleaning between these appointment windows.
  • Symptom Screening: When you arrive at a Middlesex Health facility, you will be asked if you have certain symptoms, such as a cough, difficulty breathing, chills or muscle aches. You may also have your temperature taken. Any patient being admitted to Middlesex Hospital will be tested for COVID-19, as well.
  • Waiting Rooms: We have rearranged our waiting rooms to encourage social distancing while you wait to see your provider.
  • Monitoring Staff: We are now taking the temperature of all staff members at the beginning of their shift. Additionally, staff with any symptoms - respiratory or otherwise - are not allowed to work until they have been cleared by our Employee Health team.
  • Masks: All Middlesex Health staff members are required to wear a surgical mask at all times. Additionally, we ask that all patients wear a surgical mask or cloth face covering when coming to a Middlesex Health facility. If you do not have a mask, one will be provided for you. // LEARN MORE
  • Virtual Visits: Many of our providers are now offering virtual visits, so you can get the care you need from the safety and comfort of home. // LEARN MORE & SCHEDULE AN APPOINTMENT
  • Visitor Policy: At this time, Middlesex Health is not allowing visitors, except for compassionate visits. // SEE OUR FULL POLICY

Safer + Smarter Emergency and Urgent Care

We want you to know that it is safe to come to a Middlesex Health Emergency Department location or Urgent Care Center. If you are in need of immediate medical assistance, please call 911 or go to your nearest emergency or urgent care location.

Middlesex Health is taking extra steps to ensure that our emergency departments in Middletown, Westbrook and Marlborough are safe for all patients.

  • We have set up separate waiting areas for patients with and without symptoms of COVID-19.
  • Whenever possible, patients at all Middlesex Health facilities are required to wear face masks. // LEARN MORE
  • Whenever possible, Middlesex Health provides COVID-19 evaluation and testing for patients who meet certain criteria outside of the Emergency Department. This helps protect patients who are already in the hospital. // LEARN MORE

 

Middlesex Health is taking extra steps to ensure that our urgent care offices are safe for all patients. 

  • Our waiting rooms have been rearranged to encourage social distancing.
  • Whenever possible, patients at all Middlesex Health facilities are required to wear face masks. // LEARN MORE

Please Note: Our urgent care centers in Middletown and Old Saybrook are open and operating with normal hours. Our office in Madison is temporarily closed.

All Urgent Care Information

Safer + Smarter Surgery and Hospital Care

Middlesex Health has resumed performing elective surgeries. We believe it is safe to take this step, and we are following all guidelines from the Centers for Disease Control & Prevention, the Connecticut Department of Public Health, the Centers for Medicare & Medicaid Services and our own infectious disease specialists. 

We have resumed all elective outpatient surgeries, as well as most other services that were postponed due to the COVID-19 pandemic. This includes:

  • weight loss (bariatric) surgery
  • plastic surgery
  • screening colonoscopy
  • screening mammograms (at outpatient sites)

If you are scheduled for a surgical procedure, your provider will let you know the exact location of your surgery.

Surgeries are now being scheduled at the Outpatient Surgery Center at the Middlesex Health Outpatient Center on Saybrook Road in Middletown. Urgent and emergency surgeries took place at Middlesex Hospital without interruption, and we are continuing to perform procedures there, as needed.

  • Any patient who is scheduled for surgery at a Middlesex Health facility will be tested for COVID-19 three to four days before their procedure.
  • One of our patient navigators will contact you to schedule this test.
  • The test will take place in a special trailer outside of the Emergency Department at Middlesex Hospital, which is located at 28 Crescent St., Middletown, CT 06457.
  • After your test, you will be asked to self-quarantine until your surgery.

  • If you test positive for COVID-19 and your surgery is purely elective, your health care provider will contact you directly. Your procedure will be postponed for two weeks or until your surgeon believes it is safe for you to have surgery.
  • If your surgery is urgent or an emergency, it can still take place. Our staff will take extra precautions to protect you, our other patients and our providers.

Visitor Policy: At this time, the visitor policy at Middlesex Health has not changed. To keep our patients and staff as safe as possible, we are not allowing visitors at any facility. Additionally, we are not allowing a support person to wait inside the hospital or surgical center during procedures.

Day of Surgery: On the day of your surgery, we are asking that your support person drop you off at the main entrance to Middlesex Hospital or the Outpatient Surgical Center. This person is welcome to wait in the parking lot, or leave and return to pick you up. Your surgeon will provide additional information before your procedure.

Exceptions: There are several exceptions to the visitor/support person policy for compassionate visits and labor and delivery. If you have special circumstances, please contact your provider directly. Middlesex Health will act on a case-by-case basis.

Thank You! We understand how difficult this is for families and friends who have a loved one receiving care. We appreciate your support and patience as we work together to navigate the COVID-19 pandemic.

See Full Visitor Policy

Whether you are coming to Middlesex Health for an outpatient procedure or you are staying overnight in the hospital, we are taking extra steps to ensure your safety and comfort.

  • Cleaning Procedures: We have always prided ourselves on the cleanliness of our hospital and surgical centers. Now we are taking extra steps. We are cleaning all surfaces more often with disinfectants approved to kill the coronavirus. We have also increased the amount of time between surgical procedures to allow our Environmental Services team to perform extra cleaning.
  • Dedicated Staff: In all areas of the hospital, the staff who care for our COVID-19 patients do not care for other patients. Additionally, we have separate units in the hospital for COVID-19 patients.
  • COVID-19 Testing: All patients who are admitted to Middlesex Hospital - including moms in labor and behavioral health patients - will be tested for COVID-19.
Getting the Care You Need

It is important to keep up with your routine medical care during COVID-19. You may feel anxious because of the pandemic, but it can also be unsafe to delay talking to your health care provider about your chronic conditions or any new concerns you may have. 

If you are still worried about coming to a health care facility, you can also ask if your provider offers virtual visits, or telehealth.

Hear from Our Experts on the Importance of Keeping up with Care