Middlesex Health's Runways Program

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A Better Approach For Patients Living With Chronic Conditions

Runways MH

Runways, Middlesex Health's new chronic care management program, is specifically designed to help patients with multiple chronic conditions such as diabetes, hypertension, obesity, and more. Runways provides guidance in between doctor visits to ensure you stay on course with managing your conditions.

Runways is a phone-based program that is convenient and easy to use.  Studies show that “virtual care” helps people with chronic diseases improve their overall health. A dedicated care navigator will call you each month to check on how you are doing and provide help if you need it. They will also help you create a personalized care plan with goals for your specific conditions.

Frequently Asked Questions

You qualify if you have two or more chronic conditions that are expected to last more than 12 months and have visited our practice within the last year.

Yes! You will always see your regular primary care doctor.  
You can think of your Runways Care Navigator as your personal healthcare assistant. They can research any problems with your prescriptions or schedule office visits, tests, and lab work on your behalf. 

  • Before your first call, your care navigator will review all of the information in your health record, including your conditions, medications, office visits, and test results.
  • During your first call, you and your care navigator will create a personalized care plan with goals tailored around your specific conditions.
  • At least once a month, your care navigator will call to see how you are doing, review your care plan and the progress you’ve made toward your goals. Between these check-in calls, you can contact your care navigator anytime.

Your care navigator can help you with a wide range of services related to your health. They can: 

  • Arrange office visits and schedule tests or lab work
  • Research any problems with your prescriptions and encourage you to take your medication as prescribed 
  • Design personalized diet and exercise plans 
  • Assist with arranging transportation, housing, or food requirements
  • Provide a friendly and encouraging voice to look forward to every month

Depending on your insurance coverage, these services may require a copayment or coinsurance. Your copayment or coinsurance may also be different earlier in the year if you've not yet met your deductible or if you have supplemental or secondary insurance.