MyChart Appointment Arrival


Skip the front desk and let us know you are here from your phone using MyChart’s Appointment Arrival feature. Using geolocation capabilities, this feature detects when you arrive for an appointment at Middlesex Health.

When you arrive at an office MyChart will display a notification on your phone asking you to confirm your arrival. This will let our front desk staff know you arrived.

If you have outstanding check-in tasks you will be directed to complete eCheck-in or speak with the front desk. However, if you have completed all check-in tasks ahead of time all you have to do is walk into the waiting room, have a seat, and wait for your clinician to call your name.

Follow the steps below to update your MyChart settings to use this feature.

Step 1: Download MyChart

  • Getting started is easy! You need a MyChart  account and the app installed on your mobile device.
  • Download the MyChart app (iOS | Android
  • Don't have a MyChart account? Sign up now.

Step 2: Update Your Phone Settings

In order to use Hello Patient, Notifications and Location Services must be enabled for your MyChart app.

iOS Users

Step One

  • In Settings, navigate to MyChart App.
    • Tap the Notification Settings.
    • Allow Notifications must be set to ON.
    • Tap to place a checkmark on Lock Screen, Notification Center, Banners.
    • Sounds & Badges must be set to ON.

Step Two

  • In Settings, navigate to Privacy.
    • Tap Location Services.
    • Tap the circle to turn on Location Services.
    • Tap MyChart.
    • Tap Always in Allow Location Access – this is the recommended setting for MyChart. If not set to Always, you will need to log in to the MyChart app once you arrived to receive notifications.

Step One

  • Navigate to Settings.
    • In Settings, tap on Apps.
    • Tap All then MyChart.
    • In App info, tap Notifications.
    • Tap Show notifications to turn ON.
    • Tap to General in the Categories Section.
    • Tap to select Alert, then tap to turn on: Show as pop-up, vibrate and App icon badges.
    • Click on back arrow twice to return to MyChart app.

Step Two

  • In Settings, navigate to Permissions.
    • In App Info tap Permissions.
    • Tap Location and tap on Allow all the time.
    • To exit settings, press the Home Button.

Step 3: Set Up Appointment Arrival

  • From the MyChart App click the menu button in the upper left
  • Scroll down and select "Account Settings"
  • Tap the Appointment Arrival option 
  • Tap "Turn on Appointment Arrival" 

Step 4: Day Of Appointment

  • When you come to Middlesex Health for your next appoitment MyChart will display a notification on your phone
  • Tap the notification and log into MyChart. Tap "I'm here" to let us know you have arrived. 
  • MyChart will tell you if you need to go to the front desk or if you can take a seat and wait to be called.