Middlesex Emergency Department Expands Offerings

October 19, 2020
Middlesex Health Emergency Department in Middletown

Did you know that you can make an appointment to be seen at one of Middlesex Health’s three Emergency Department locations? 

This convenient option has been available at Middlesex Health Marlborough Medical Center and Middlesex Health Shoreline Medical Center for quite some time, but it has not been offered at Middlesex Hospital in Middletown—until now! You can now pick the Emergency Department location of your choice and make an appointment. 

While Middlesex Health is not expanding appointment options entirely because of COVID-19, the ability to make appointments will help to minimize wait times and limit possible patient exposure to COVID-19 and the flu. 

To make an appointment to be seen at a Middlesex Health Emergency Department, visit MiddlesexHealth.org/SmartER

Please note that making an Emergency Department appointment is for those who have medical problems that are not life threatening emergencies. If you have a life-threatening condition or an emergency medical condition, go immediately to the closest Emergency Department or call 911.

Additional Emergency Department enhancements 
Shoreline Medical Center Emergency Department & Marlborough Medical Center ED

In addition to now offering appointments at its three locations, the Middlesex Health Emergency Department has rolled out additional enhancements. To further help patients and make getting care more convenient, the Emergency Department is now following up with patients who may need extra support within 24 to 48 hours of their visit. If needed, and appropriate, providers are offering virtual visits so that patients do not have to return to an Emergency Department location for care. 

If no additional care is needed, follow-up calls may still be helpful. Patient questions are answered, and in some cases, patients can be connected to a specialist or referred to a primary care physician.  

Getting care during the pandemic

Overall, Middlesex Health makes your health and safety its top priority, and the health system is taking extra precautions at all of its offices, including its three emergency department locations, to minimize your exposure to the coronavirus. All employees, patients and visitors are expected to wear face masks while at a Middlesex Health facility. Middlesex screens for COVID-19 symptoms, has rearranged waiting rooms to encourage social distancing and has also increased the cleaning of its surfaces and equipment to ensure your safety. Virtual visits are also offered by many physicians.  

For more information about Middlesex Health and its response to COVID-19, visit MiddlesexHealth.org. You can also watch Dr. Jonathan Bankoff's interview on WTNH.

Featured Provider

Jonathan E. Bankoff, MD

Jonathan E. Bankoff, MD


  • Middletown, CT
  • Westbrook, CT
  • Marlborough, CT

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