Middlesex Health uses a nationally-recognized patient satisfaction survey company, Press Ganey Associates, Inc., to collect data and compare our performance to other health care organizations in the United States.
You may receive a survey from Press Ganey after receiving care at Middlesex. The survey asks you to rate several aspects of the health care experience, including physicians, nurses, food service, environmental and housekeeping services, admitting, discharge and billing, diagnostic tests and treatments.
Middlesex Health scores extremely well on Press Ganey patient satisfaction surveys. We have received many awards for excellence, and we consistently score better than most other health care organizations in the United States.
Our Emergency Departments in Marlborough and Westbrook (Shoreline Medical Center) have historically received the prestigious Press Ganey Guardian of Excellence Award for patient satisfaction. This means that the department ranked in the 95th percentile or above in the Press Ganey National Database for an entire year.