Middlesex Health is a High Reliability Organization (HRO).
In 2008, Middlesex made the bold decision to become a High Reliability Organization. We did this in collaboration with several other Connecticut hospitals and the Connecticut Hospital Organization.
What was our goal? To reduce avoidable errors—which we call Serious Safety Events—by 85% over five years and then sustain all of the steps that were proven to prevent errors.
Did we achieve our goal? Yes! Middlesex Health has been successful in reducing Serious Safety Events by more than 85%. And we are still using the practices that helped us reach this milestone. For example:
- Every employee, from physicians to technicians to administrators, receives a three hour Safety CHAMP Toolkit training, which is based on the safety and error prevention practices of the aeronautical and nuclear industries. This training explains the safety tools we are expected to use each and every day, with each and every patient. These tools ensure exceptional communication, which is essential to preventing errors.
- We make clear to every employee that they can safely report any patient safety concern. Our culture of safety means that any reported safety concerns are addressed quickly and respectfully.
- All department leaders at Middlesex Health attend a daily Safety Huddle to review any safety concerns that arose in the past 24 hours. They also discuss the upcoming 24 hours and identify any possible threats to safety that might require attention or intervention.