Current Visitor Policy
Middlesex Health patients are welcome to have visitors, and the information below provides further details.
Please note that the health system may make changes to its visitor policy at any time to ensure the health and safety of all patients, staff and visitors.
Per federal guidelines , face masks are still required in health care settings. You must wear an approved mask while at any Middlesex Health facility regardless of whether you've been vaccinated. This includes in patient hospital rooms.
Approved masks include surgical masks or KN95 masks. Cloth face coverings and masks with exhalation valves are not allowed. Cloth masks, however, may be worn over a surgical mask if you are interested in wearing a double mask. If you arrive at a Middlesex Health facility without an approved mask, one will be provided to you at no cost.
Visiting Middlesex Hospital
Visiting hours at Middlesex Hospital are daily from 10 a.m. to 7:30 p.m. Individuals visiting hospitalized patients must enter through the hospital lobby. Visitors entering the hospital after 6:30 p.m. must enter through the hospital’s Emergency Department.
Visitors will be screened for COVID-19 symptoms upon arrival at the hospital. Visitors must be 2 or older unless granted special permission from a manager or director.
The following individuals may visit 24 hours a day, seven days a week. If they arrive after 6:30 p.m, they should report to the Emergency Department main entrance and check in with the Protective Services officer in that area.
- Emergency Department visitors
- Visitors making compassionate visits
- Individuals visiting patients with disabilities as a designated support person to support disability needs
- Birthing partners for the Pregnancy and Birth Center
- Visitors accompanying pediatric patients
A special set of policies are in place for the Pregnancy & Birth Center.
To see guidelines for support persons, Doulas, and visitors, please click here.
Visiting hours for Middlesex Hospital’s Inpatient Behavioral Health Unit are 2 p.m. - 3 p.m. and 6:30 p.m. - 7:30 p.m. seven days a week. Patients may have two visitors at a time. Visitors under the age of 18 must be accompanied by an adult. Masks are required.
Individuals accompanying surgical patients will need to wait outside of the building, in the patient's hospital room, or in a public area until the conclusion of the surgery.
If a patient is admitted to the hospital after surgery, their visitors will be expected to follow Middlesex Health's visitor policy and visit during established visiting hours.
Patients in Middlesex Hospital's Critical Care Unit are allowed two visitors at a time during normal visiting hours . Visitors must be 12 or older.
Hospice patients and patients receiving end-of-life care qualify for compassionate visits. This means that they can receive visitors 24 hours a day, seven days a week.
Compassionate care is defined as care delivered to patients who qualify for hospice, or a comfort measures only level of care. Patients may also receive compassionate care at the discretion of a medical provider, nursing manager or nursing supervisor.
Visiting Outpatient Facilities & Medical Offices
Middlesex Health outpatient facilities and medical offices, offices that care for patients who are not hospitalized, currently have no visitor restrictions. Approved masks must be worn at all times while at any Middlesex Health facility.
Other Important Information
Many educational classes, fitness classes and support group classes are being offered virtually. Please visit our calendar, and click on the event you are interested in for more details.
If your event is being held in person, face masks must be worn while at a Middlesex Health facility
If you have questions or concerns, please contact the person organizing your activity.
Information from Middlesex Health
There is still much to learn about the new coronavirus and COVID-19. For more information, visit our coronavirus information page.
What should I do if I think I have symptoms?
If you are concerned that you or a loved one has symptoms of COVID-19, please contact your primary care provider.
Resources, Links & Contacts
The Centers for Disease Control & Prevention (CDC) and the State of Connecticut are two of the most important sources of information for Connecticut residents.
If you have questions about COVID-19, you can contact the State of Connecticut Department of Public Health for information. Start by visiting their website (ct.gov/coronavirus), which has the latest data on cases in Connecticut, as well as updates about state guidelines.
You can also call or text the state hotline, but please check the state website for information first, as many FAQs are answered there.
- call 2-1-1
- texting "CTCOVID" to 898211