Current Visitor Policy

As of August 5, most Middlesex Health locations, including the hospital, outpatient locations and ambulatory settings, will allow one visitor per day unless a patient is on respiratory precautions, such as presumed or confirmed COVID-19 patients. 

Please note that the Emergency Department, the Pregnancy and Birth Center, the Critical Care Unit and North 7 each have their own unique rules. (Please see below.)


Current Guidelines

Visiting Hours

Visiting hours will be daily from 10 a.m. to 6:30 p.m. Individuals visiting hospitalized patients must enter through the hospital lobby. All Middlesex Health visitors must wear a face mask at all times, and they will be screened for COVID-19 symptoms upon arrival. Visitors must be 16 or older unless granted special permission from a manager or director.

The following visitors may visit 24 hours a day, seven days a week. If they arrive outside of lobby hours, they should report to the Emergency Department main entrance and check-in with the Protective Services Officer in that area:

  • Emergency Department visitors (They can enter through the Emergency Department entrance at any time.)
  • Visitors making compassionate care visits
  • Visitors making disability care visits
  • Birthing partners for the Pregnancy and Birth Center
  • Visitors accompanying pediatric patients
  • Clergy visits (Members of the clergy should not visit patients who are on special respiratory precautions unless it is a compassionate visit.)

One visitor can accompany Emergency Department patients 24 hours a day, seven days a week. They should enter through the Emergency Department entrance and will be screened for COVID-19 symptoms.

A visitor should remain in their patient's room at all times unless they are asked by the medical team to step out. If they are asked to leave the room, they can wait immediately outside of the room.

If a patient is moved to an inpatient unit, the visitor will then only be allowed to travel with them between the hours of 10 a.m. and 7:30 p.m. unless they meet the criteria for an exception listed above.

A special set of policies are in place for the Pregnancy & Birth Center. 

To see guidelines for support persons, Doulas, and visitors, please click here.

Middlesex Hospital's inpatient behavioral health care unit will not allow visitors at this time.

Surgical patients who are having a procedure at the hospital, or the Outpatient Surgery Center, can be accompanied by visitors until they go into surgery. When a patient is in surgery, visitors will need to wait outside of the building, or in the patient’s room, until the conclusion of the surgery.

If a patient is admitted to the hospital after surgery, visitors will be expected to follow Middlesex Health’s visitor policy and visit during established visiting hours.

  • Hospice & End-of-Life Care
    Hospice and end-of-life patients qualify for compassionate visits. This means that they can receive visitors 24 hours a day, seven days a week.
  • Outpatient Facilities & Medical Offices
    Middlesex Health departments that care for patients who are not hospitalized will now allow one visitor.
  • Business Meetings
    All business meetings are encouraged to be held virtually. 
  • Bringing a Child
    Bringing a child to an appointment (that is not the child’s appointment) is highly discouraged. However, if a patient brings a child and has no other means of child care, the child will be allowed to be present during the appointment. 
  • Critical Care Unit
    Patients in the Critical Care Unit will be allowed one visitor per day.

Frequently Asked Questions

Compassionate care is defined as care delivered to patients who qualify for hospice, or comfort measures only level of care. Patients may also receive compassionate care at the discretion of a provider, nursing manager or nursing supervisor. 

If a patient qualifies for compassionate care visits, they can receive visitors 24 hours a day, seven days a week with a maximum of two visitors at one time.

Those visiting a patient on Special Respiratory Precautions must sign a special form called the Compassionate Care Visitation Agreement and Waiver of Liability for Those Visiting Patients with COVID-19 or Patients Presumed to Have COVID-19. They will not be allowed to visit if they do not sign this form.

A Middlesex Health visitor must wear a mask at all times, including in patient rooms. If a visitor does not have a mask, or if their mask fits poorly, they will be given a mask when they arrive.

A visitor may leave the premises and come back during visiting hours. While in the hospital, they are expected to stay in their patient's room unless they need to go to the bathroom, use a vending machine, or go to the cafeteria.

If the visitor is asked by staff to step out of a patient's room, they can wait immediately outside of the room, or outside of the building. Visitors will not be allowed to wait in waiting rooms or the lobby.

Visitors are allowed to bring belongings to a patient, as well as food. However, Middlesex Health does not accept responsibility for personal belongings.

Food coming from outside of the hospital cannot be stored in a unit refrigerator. All food must be consumed within a reasonable timeframe, or it must be nonperishable.

Yes! We know that you may feel anxious about visiting any health care facility during this challenging time. However, Middlesex Health is going above and beyond even our normal commitment to safety and cleanliness.

See How We're Keeping You Safe

Many educational classes, fitness classes, and support groups classes are being offered virtually.  Please visit our calendar and click on the event you are interested in for more details.

If you have questions or concerns, please contact the leader/organizer of your activity.

Information from Middlesex Health

There is still much to learn about the new coronavirus and COVID-19. For more information, visit our coronavirus information page.

What should I do if I think I have symptoms?

If you are concerned that you or a loved one has symptoms of COVID-19, please contact your primary care provider.

For Volunteers

Please see our updated policy.