Current Visitor Policy
As of Tuesday, March 9, hospitalized patients, patients who are having surgery at the hospital and Emergency Department patients will each be allowed one designated visitor — with some exceptions.
Please note that the designated visitor is ONE PERSON identified in the patient's medical record, and cannot change during the patient's stay in the hospital.
We are taking every possible precaution to keep our patients and staff safe. We understand how difficult it is for families and friends not to be able to visit loved ones receiving care, and we appreciate your understanding.
Designated visitors must enter through the hospital lobby. The front desk will check their ID and screen for COVID-19 symptoms.
Visiting hours will be:
- 10 a.m. to 4 p.m. Monday through Friday
- 10 a.m. to 3 p.m. on Saturdays and Sundays
If a designated visitor arrives during established visiting hours, they may stay until 7:30 p.m.
Designated visitors must keep their masks on at all times - including in patient rooms.
Exceptions will be made for Emergency Department patients, Pregnancy and Birth Center patients, or those providing disability support or making compassionate care visits. Individuals arriving outside of visiting hours should report to the Emergency Department main entrance.
One designated visitor can accompany Emergency Department patients 24 hours a day, seven days a week. If the patient is moved to an inpatient unit, the visitor will only be allowed to travel with them if it is during visiting hours, except if they are visiting the Pregnancy and Birth Center, providing disability support or making a compassionate care visit.
A special set of policies are in place for the Pregnancy & Birth Center.
To see guidelines for support persons, Doulas, and visitors, please click here.
Patients with disabilities, and patients who are allowed compassionate care visits, will be allowed a designated support person at the discretion of staff per Connecticut Department of Public Health guidelines.
If a patient can receive compassionate care visits, they can be visited by both a designated support person and one compassionate care visitor at the same time. This is the only time multiple visitors are allowed.
At this time, inpatient behavioral health will not be allowed a designated visitor because it is a community setting. Exceptions can be made when clinically necessary. We will open the inpatient behavioral health unit to visitors as soon as we feel it is safe to do so.
- Patients Under Age 18
Patients under the age of 18 may be accompanied by their parents, guardians or one designated support person.
- Hospice & End-of-Life Care
Middlesex Health staff members will determine the number of visitors for patients who are receiving end-of-life care. These visitors must stay in their loved one’s room for the duration of their visit.
- Outpatient Facilities & Medical Offices
No visitors or support persons can accompany a patient with an appointment at a Middlesex Health outpatient location or office. This includes Middlesex Health’s laboratory locations and any radiology locations. Anyone who drives a patient to an appointment will not be allowed to enter the medical facility with that patient.
- Outpatient Surgery
The Outpatient Surgery Center is currently closed to visitors. Patients may be escorted into the Center by one support person, who will have to leave the building after dropping off the patient. The support person will be contacted by phone with information about picking up the patient. Exceptions for compassionate visits, patients with disabilities and minors apply.
- Business Meetings
All business meetings are currently being held virtually. No one should visit Middlesex Health for a business meeting.
- Bringing a Child
Bringing a child to an outpatient appointment is highly discouraged. However, in the event that a patient brings a child and has no other means of childcare, the minor will be allowed to accompany the patient.
Frequently Asked Questions
Yes! We know that you may feel anxious about visiting any health care facility during this challenging time. However, Middlesex Health is going above and beyond even our normal commitment to safety and cleanliness.
All public programs—such as educational classes, fitness classes, and support groups—held at Middlesex Health facilities are virtual or canceled until further notice. If you have questions or concerns, please contact the leader/organizer of your activity.
Some classes are now being offered virtually, including all Pregnancy & Birth exercise classes. Please visit our calendar and click on the event you are interested in for more details.
Please Note: All Middlesex Health locations remain open to provide patient care. If you are concerned about an upcoming appointment, please contact your provider's office.
Information from Middlesex Health
There is still much to learn about the new coronavirus and COVID-19. For more information, visit our coronavirus information page.
What should I do if I think I have symptoms?
If you are concerned that you or a loved one has symptoms of COVID-19, please contact your primary care provider.