Current Visitor Policy

As of February 7, all Middlesex Health locations, including the main hospital, satellite outpatient locations and ambulatory settings, will allow one visitor at a time during visiting hours, unless a patient is on respiratory precautions, such as presumed or confirmed COVID-19 patients, in which case no visitors are allowed.

Please note that the Pregnancy and Birth Center, Emergency Department, Critical Care Unit, and Behavioral Health each have their own unique rules. (Please see below.)

Current Guidelines

Visiting hours will be daily from 10 a.m. to 7:30 p.m. Individuals visiting hospitalized patients must enter through the hospital lobby. Visitors entering the hospital after 6:30 p.m. must enter through the emergency department.

Per order of the Connecticut Department of Public Health (DPH), face masks are still required in health care settings. You must wear an approved mask while at a Middlesex Health facility regardless of whether you've been vaccinated. Approved masks include surgical masks or KN95 masks. Cloth face coverings and masks with exhalation valves are not allowed. Cloth masks, however, may be worn over a surgical mask if you are interested in wearing a double mask. If you arrive at a Middlesex Health facility without an approved mask, one will be provided to you at no cost.

Visitors will be screened for COVID-19 symptoms upon arrival. Visitors must be 16 or older unless granted special permission from a manager or director.

The following visitors may visit 24 hours a day, seven days a week. If they arrive outside of lobby hours, they should report to the Emergency Department main entrance and check-in with the Protective Services Officer in that area:

  • Visitors making compassionate care visits
  • Individuals visiting patients with disabilities as a designated support person to support disability needs
  • Birthing partners for Pregnancy and Birth Center patients
  • Pediatric patients
  • Clergy visits (Members of the clergy should not visit patients who are on special respiratory precautions unless it is a compassionate visit.)

One visitor can accompany Emergency Department patients in the waiting room or at the bedside with the patient. Visitors can switch out — but there can only be one visitor with a patient at a time. Any visitors in addition to the person accompanying a patient, must wait outside unless the patient is a child. If the visitors are the patient's parents, both can be allowed to accompany the patient.
 
If an Emergency Department location is very busy, visitors may be asked to wait outside of the building until the patient is ready to be seen.
 
Patients on isolation precautions will need nurse approval for visitors to be allowed at the bedside, and they must sign a waiver.
 
If a patient is moved to an inpatient unit, the visitor will then only be allowed to travel with them between the hours of 10 a.m. and 7:30 p.m. unless they meet the criteria for an exception listed above.

A special set of policies are in place for the Pregnancy & Birth Center. 

To see guidelines for support persons, Doulas, and visitors, please click here.

Visiting hours are 2 p.m. - 4 p.m. seven days a week.

Patients may have one visitor per day. Visitors must be 16 years of age or older.

Surgical patients who are having a procedure at the hospital, or the Outpatient Surgery Center, can be accompanied by one visitor until they go into surgery. When a patient is in surgery, their visitor will need to wait outside of the building, in the patient's room, or in a public area until the conclusion of the surgery.

If a patient is admitted to the hospital after surgery, their visitors will be expected to follow Middlesex Health's visitor policy and visit during established visiting hours.

  • Hospice & End-of-Life Care
    Hospice and end-of-life patients qualify for compassionate visits. This means that they can receive visitors 24 hours a day, seven days a week.
  • Outpatient Facilities & Medical Offices
    Middlesex Health departments that care for patients who are not hospitalized will allow one visitor per patient.
  • Business Meetings
    All business meetings are encouraged to be held virtually. 
  • Bringing a Child
    Bringing a child to an appointment (that is not the child’s appointment) is highly discouraged. However, if a patient brings a child and has no other means of child care, the child will be allowed to be present during the appointment. 
  • Critical Care Unit
    Patients in the Critical Care Unit will be allowed one visitor at a time.

Frequently Asked Questions

Compassionate care is defined as care delivered to patients who qualify for hospice, or comfort measures only level of care. Patients may also receive compassionate care at the discretion of a provider, nursing manager or nursing supervisor. 

If a patient qualifies for compassionate care visits, they can receive visitors 24 hours a day, seven days a week with a maximum of two visitors at one time.

Those visiting a patient on Special Respiratory Precautions must sign a special form called the Compassionate Care Visitation Agreement and Waiver of Liability for Those Visiting Patients with COVID-19 or Patients Presumed to Have COVID-19. They will not be allowed to visit if they do not sign this form.

Yes! We know that you may feel anxious about visiting any health care facility during this challenging time. However, Middlesex Health is going above and beyond even our normal commitment to safety and cleanliness.

See How We're Keeping You Safe

Many educational classes, fitness classes, and support groups classes are being offered virtually.  Please visit our calendar and click on the event you are interested in for more details.

If you have questions or concerns, please contact the leader/organizer of your activity.

Information from Middlesex Health

There is still much to learn about the new coronavirus and COVID-19. For more information, visit our coronavirus information page.

What should I do if I think I have symptoms?

If you are concerned that you or a loved one has symptoms of COVID-19, please contact your primary care provider.

Resources, Links & Contacts

The Centers for Disease Control & Prevention (CDC) and the State of Connecticut are two of the most important sources of information for Connecticut residents.

If you have questions about COVID-19, you can contact the State of Connecticut Department of Public Health for information. Start by visiting their website (ct.gov/coronavirus), which has the latest data on cases in Connecticut, as well as updates about state guidelines.

Visit CT COVID-19 Website

You can also call or text the state hotline, but please check the state website for information first, as many FAQs are answered there.

  • call 2-1-1
  • texting "CTCOVID" to 898211
For Volunteers

Please see our updated policy.