Current Visitor Policy

With several exceptions, all Middlesex Health facilities are currently closed to visitors.

We are taking every possible precaution to keep our patients and staff safe. We understand how difficult it is for families and friends not to be able to visit loved ones receiving care, and we appreciate your understanding.

Current Guidelines

If you are a visitor to Middlesex Health under one of the exceptions below, you will be screened for fever and other primary COVID-19 symptoms, such as cough, shortness of breath, new muscle pain, new headaches, and new loss of taste/smell.  All visitors are required to wear a mask at all times. When at the hospital, you will also be asked to wash your hands frequently to ensure your safety and the safety of others.

Middlesex Hospital is currently closed to visitors. However, there are several exceptions to this policy:

  • Compassionate Visits: A visit by a family member, close friend or other loved one for patients who are receiving end-of-life care.
  • Support Persons for Patients with Disabilities: Please see the section below for details.
  • Parents or Guardians for Patients who are Minors: Minors may be accompanied by a parent, guardian or designated support person.
  • SAFE advocates for patients who have experienced sexual assault, as per DPH guidelines.
  • Clergy members are allowed to visit patients.

If you or your loved one has disabilities, and will be in the hospital for more than one day, two support persons can be designated. Your provider will speak with you about this policy before the hospital stay or when you/your loved one arrive(s) at the hospital.

This policy remains in place even if you or your loved one has confirmed or suspected COVID-19. Please speak with your provider for additional information.

  • Only one support person/caregiver can be in the hospital with the patient at any given time.
  • All support persons/caregivers must be free of symptoms of COVID-19 or a COVID-19 diagnosis.
  • All support persons/caregivers will be screened for symptoms when they arrive at Middlesex Hospital. This includes having their temperature taken. Additional temperature scans will take place when the caregiver returns to Middlesex after leaving, or every 12 hours during their stay.
  • All visitors must wear a surgical mask or cloth face covering while at Middlesex Hospital. If/when possible, patients will also wear a mask when someone else is in their room.

A special set of policies are in place for the Pregnancy & Birth Center. 

To see guidelines for support persons, Doulas, and visitors, please click here.

North 7 (Inpatient Behavioral Health) is following the same general guidelines as Middlesex Hospital.

Please contact the North 7 team at 860-358-6765 for additional information.

  • Patients Under Age 18
    Patients under the age of 18 may be accompanied by their parents, guardians or one designated support person.
  • Hospice & End-of-Life Care
    Middlesex Health staff members will determine the number of visitors for patients who are receiving end-of-life care. These visitors must stay in their loved one’s room for the duration of their visit.
  • Outpatient Facilities & Medical Offices
    No visitors or support persons can accompany a patient with an appointment at a Middlesex Health outpatient location or office. This includes Middlesex Health’s laboratory locations and any radiology locations. Anyone who drives a patient to an appointment will not be allowed to enter the medical facility with that patient.
  • Outpatient Surgery
    The Outpatient Surgery Center is currently closed to visitors. Patients may be escorted into the Center by one support person, who will have to leave the building after dropping off the patient. The support person will be contacted by phone with information about picking up the patient. Exceptions for compassionate visits, patients with disabilities and minors apply.
  • Emergency Departments: Patients at the Middlesex Health Emergency Departments in Middletown, Marlborough and Westbrook may not have visitors. Exceptions for compassionate visits, patients with disabilities and minors apply.
  • Business Meetings
    All business meetings are currently being held virtually. No one should visit Middlesex Health for a business meeting.

Frequently Asked Questions

Yes! We know that you may feel anxious about visiting any health care facility during this challenging time. However, Middlesex Health is going above and beyond even our normal commitment to safety and cleanliness.

See How We're Keeping You Safe

All public programs—such as educational classes, fitness classes, and support groups—held at Middlesex Health facilities are virtual or canceled until further notice. If you have questions or concerns, please contact the leader/organizer of your activity.

Some classes are now being offered virtually, including all Pregnancy & Birth exercise classes. Please visit our calendar and click on the event you are interested in for more details.

Please Note: All Middlesex Health locations remain open to provide patient care. If you are concerned about an upcoming appointment, please contact your provider's office.

Information from Middlesex Health

There is still much to learn about the new coronavirus and COVID-19. For more information, visit our coronavirus information page.

What should I do if I think I have symptoms?

If you are concerned that you or a loved one has symptoms of COVID-19, please contact your primary care provider.

For Volunteers

Please see our updated policy.