Current Visitor Policy

At Middlesex Health, we are taking careful steps to begin allowing visitors at some locations.

We are still taking every possible precaution to keep our patients and staff safe. All visitors must be in good health and over the age of 18 unless special permission is granted. When at the hospital, they must wash their hands frequently to ensure their safety and the safety of others.

Current Guidelines

There are new guidelines in place for many patients at Middlesex Hospital, as well as patients having surgery and going to the Emergency Department.

Patients at Middlesex Hospital may now have one visitor at a time, if they are in the hospital for reasons other than COVID-19. This includes inpatients, anyone having surgery, and patients in the Emergency Department.

  • If you are visiting an inpatient, we ask that you remain in your loved one's room until you are ready to leave. Please do not walk the hallways, other than to come and go. Visiting hours are from 10 a.m. to 8 p.m.
  • If you are with a patient having surgery, you will be able to wait in the Operating Room Waiting Room. Seating will be limited to allow for social distancing. If no seats are available, we will help you find another waiting space. However, you will not be able to wait in the cafeteria, lobby, or hallways.
FOR ALL VISITORS:
  • All visitors must wear a surgical mask or cloth face covering while at Middlesex Hospital. When possible, patients will also wear a mask when someone else is in their room.
  • All visitors will be screened upon arrival. Anyone who has symptoms of COVID-19, including a fever, will not be allowed into the hospital or Emergency Department as a visitor.
  • Patients who have/may have COVID-19 are not allowed visitors at this time. Exceptions can be made for compassionate visits

If you or your loved one has disabilities, and will be in the hospital for more than one day, two support persons can be designated. Your provider will speak with you about this policy before the hospital stay or when you/your loved one arrive(s) at the hospital.

This policy remains in place even if you or your loved one has confirmed or suspected COVID-19. Please speak with your provider for additional information.

ADDITIONAL GUIDELINES:
  • Only one support person/caregiver can be in the hospital with the patient at any given time.
  • All support persons/caregivers must be free of symptoms of COVID-19 or a COVID-19 diagnosis.
  • All support persons/caregivers will be screened for symptoms when they arrive at Middlesex Hospital. This includes having their temperature taken. Additional temperature scans will take place when the caregiver returns to Middlesex after leaving, or every 12 hours during their stay.
  • All visitors must wear a surgical mask or cloth face covering while at Middlesex Hospital. If/when possible, patients will also wear a mask when someone else is in their room.

A special set of policies are in place for the Pregnancy & Birth Center. 

To see guidelines for support persons, Doulas, and visitors, please click here.

Patients staying at North 7 (Inpatient Behavioral Health) are allowed one support person or visitor, but this person must be over the age of 18.

Please contact the North 7 team at 860-358-6765 for current visiting hours and additional information.

  • Patients Under Age 18
    Patients under the age of 18 may be accompanied by their parents, guardians or one designated support person.
  • Hospice & End-of-Life Care
    Middlesex Health staff members will determine the number of visitors for patients who are receiving end-of-life care. These visitors must stay in their loved one’s room for the duration of their visit.
  • Outpatient Facilities & Medical Offices
    No visitors or support persons can accompany a patient with an appointment at a Middlesex Health outpatient location or office. This includes Middlesex Health’s laboratory locations and any radiology locations. Anyone who drives a patient to an appointment will not be allowed to enter the medical facility with that patient.
  • Outpatient Surgery
    The one exception to the outpatient visitor policy is the Outpatient Surgical Center on Saybrook Road in Middletown. Patients having surgery may be accompanied by one healthy adult. This caregiver may wait in our Surgical Center waiting room, which is set up to promote social distancing.
  • Business Meetings
    We are following the governor's guidance and holding meetings virtually as much as possible. If an in person meeting must take place, it will be limited to 10 participants. All attendees must wear masks that cover their nose and mouth at all times, and we ask that you stay six feet from others.

Frequently Asked Questions

Yes! We know that you may feel anxious about visiting any health care facility during this challenging time. However, Middlesex Health is going above and beyond even our normal commitment to safety and cleanliness.

See How We're Keeping You Safe

In March, Middlesex Health closed all locations to visitors to help prevent the spread of the flu and COVID-19, the illness caused by the coronavirus. 

At this time, we believe it is safe to begin allowing a very limited number of visitors for patients at Middlesex Hospital. We hope this is the first step towards allowing visitors at other locations in the near future, and we will update our website as those changes occur.

All public programs—such as educational classes, fitness classes, and support groups—held at Middlesex Health facilities are canceled until further notice. If you have questions or concerns, please contact the leader/organizer of your activity.

Some classes are now being offered virtually, including all Pregnancy & Birth exercise classes. Please visit our calendar and click on the event you are interested in for more detail.

Please Note: All Middlesex Health locations remain open to provide patient care. If you are concerned about an upcoming appointment, please contact your provider's office.

Information from Middlesex Health

There is still much to learn about the new coronavirus and COVID-19. For more information, visit our coronavirus information page.

What should I do if I think I have symptoms?

If you are concerned that you or a loved one has symptoms of COVID-19, please contact your primary care provider.

 
For Volunteers & Vendors

Please see our updated policies.