COVID-19: Changes to Visitor Policy + Keeping You Safe
Middlesex Health facilities are currently closed to visitors, with several important exceptions. // CURRENT VISITOR POLICY
Middlesex Health is open and providing patient care, in-person and through Virtual Visits. We are continuing to perform all scheduled elective surgical procedures.
See how we're going above and beyond to keep you safe. // HERE FOR YOU
All surgical patients will be tested for COVID-19 prior to their procedure. A patient navigator will contact you to schedule this test.
We are asking that all patients who come to our facilities for an appointment wear a face mask. // MAKE A MASK AT HOME
Please check your insurance coverage to be sure you and your physician have met the required pre-treatment authorizations (i.e., second opinions or pre-certification of services.) If these conditions are not met, your insurance company could deny benefits and you will be responsible for payment.
For most scheduled services, our Registration Department will contact you in advance to obtain the required information about you and your insurance. We can then have the forms ready for your signature on the day of your appointment.
Please visit the Registration department before going to your appointment and bring your insurance card. You may also contact our Billing Office.
Your Bills
Hospital Bills Middlesex Health bills your insurance company if you provide us with the proper information. If insurance payment is delayed, or there is a balance due after insurance payment, a statement will be mailed to you. Read the message carefully as action may be required on your part.
Physician's Bills Your private physician will bill you separately for their services. If you have questions about these bills, please call the phone number printed on their statement.
Medicare Patients
Please bring your Medicare card with you. Middlesex Health will bill Medicare directly if you furnish us with the proper information. You will receive an Explanation of Benefits from Medicare indicating what Medicare has paid.
No Insurance/Patient Balance after Insurance Payment
Payment is due in full unless a payment plan is authorized. We accept checks and credit card payments. For your convenience, you may pay your bill online.
Financial Assistance
You may be eligible for financial assistance for all or part of your balance due if your total family income is within the guidelines. To inquire, please call our Financial Counselor at 860-358-2402 or 860-358-2403. Our staff will be glad to work with you to help you understand your insurance coverage.
