For Volunteers

Please see our updated policy.

Visitor Policy

Middlesex Health patients are welcome to have visitors, and the information below provides further details.

Please note that the health system may make changes to its visitor policy at any time to ensure the health and safety of all patients, staff and visitors.

While masks are now optional for most individuals, there are some exceptions. 

  • All patients who have tested positive for COVID-19 or who are experiencing symptoms of COVID-19, such as congestion, a runny nose, a cough or a fever, are still required to wear a mask at all times while at a Middlesex Health facility. Per U.S. Centers for Disease Control and Prevention (CDC) guidelines, we will also continue to request that individuals who are experiencing COVID-19 symptoms not visit loved ones in the hospital or accompany them to a medical appointment. 
  • As recommended by the CDC, patients, and visitors who have had close contact with someone who tested positive for COVID-19 within the last 10 days must wear a mask while at a Middlesex Health facility. Middlesex Health will provide a mask to visitors upon their request.
  • As a patient, you can request that your provider wear a mask while you are being treated.

Visiting Middlesex Hospital

Visiting hours are 9:00 am to 7:30 pm seven days a week. Visitors entering the building after 6:30 pm must enter through the Emergency Department. 

Visitors will be screened for COVID-19 symptoms upon arrival at the hospital. 

The following visitors may visit 24 hours a day, seven days a week. If they arrive outside of lobby hours, they should report to the Emergency Department main entrance and check in with the Protective Services Officer in that area:

  • Emergency Department visitors (They can enter through the Emergency Department entrance at any time.)
  • Visitors making compassionate care visits
  • Patients with disabilities may have a designated support person to support their disability needs 
  • Birthing partners for the Pregnancy and Birth Center
  • Visitors accompanying pediatric patients
  • Clergy visits (Members of the clergy should not visit patients who are on special respiratory precautions unless it is a compassionate visit.)

Please note that the Emergency Department, the Pregnancy and Birth Center, the Critical Care Unit and North 7 each have their own unique rules. (Please see below.)

A special set of policies are in place for the Pregnancy & Birth Center. 

To see guidelines for support persons, Doulas, and visitors, please click here.

Visiting hours for Middlesex Hospital’s Inpatient Behavioral Health are 2:00pm-3:00pm, and 6:30pm-7:30pm seven days a week.

North 7 patients may have up to two visitors at a time. Visitors under the age of 18 must be accompanied by a legal adult.

Surgical patients who are having a procedure at the hospital, or the Outpatient Surgery Center, can be accompanied a visitor(s) until they go into surgery. 

If a patient is admitted to the hospital after surgery, their visitors will be expected to follow Middlesex Health's visitor policy and visit during established visiting hours.

Visitors may accompany Emergency Department patients 24 hours a day, seven days a week. They should enter through the Emergency Department entrance and will be screened for COVID-19 symptoms.

If the number of patients waiting in the waiting room exceeds a level determined by clinical staff, visitors who are also in the waiting room may be asked to wait outside. 

Visitors of patients on isolation precautions will need clinical staff approval to be at the bedside. 

Visitors should remain in their patient's room at all times unless they are asked by the medical team to step out. If they are asked to leave the room, they can wait immediately outside of the room.

If a patient is moved to an inpatient unit, the visitor will then only be allowed to travel with them between the hours of 10 a.m. and 7:30 p.m. unless they meet the criteria for an exception listed above.

Patients in Middlesex Hospital's Critical Care Unit are allowed two visitors at a time during normal visiting hours. Visitors must be 12 or older.

Hospice patients and patients receiving end-of-life care qualify for compassionate visits. This means that they can receive visitors 24 hours a day, seven days a week.

Compassionate care is defined as care delivered to patients who qualify for hospice, or a comfort measures only level of care. Patients may also receive compassionate care at the discretion of a medical provider, nursing manager or nursing supervisor. 

Middlesex Health outpatient facilities and medical offices, offices that care for patients who are not hospitalized, currently have no visitor restrictions. 

Resources, Links & Contacts

The Centers for Disease Control & Prevention (CDC) and the State of Connecticut are two of the most important sources of information for Connecticut residents.

If you have questions about COVID-19, you can contact the State of Connecticut Department of Public Health for information. Start by visiting their website (, which has the latest data on cases in Connecticut, as well as updates about state guidelines.

Visit CT COVID-19 Website

You can also call or text the state hotline, but please check the state website for information first, as many FAQs are answered there.

  • call 2-1-1
  • texting "CTCOVID" to 898211
For Volunteers

Please see our updated policy.